Firstly, thank you for your continued support and loyalty during these unprecedented times.
As we recognise the ongoing and increased uncertainty that COVID 19 is causing around the world, our highest priority is the health and well-being of our guests and employees. With that in mind, we wanted to update you on the actions we have taken in response to the outbreak.
Cancellation Policy and Booking Flexibility
Given the flexibility that our guests and customers need right now we have implemented the following policies;
Existing Bookings - (bookings made through to 6/4/2020) at LakeSide House can be changed or cancelled for stays up to 30 June 2020. For bookings made via a third party, e.g. Booking.com or Expedia, please contact them direct to cancel they have been made aware of our Covid 19 policy.
If you still need to cancel a booking then please email email@example.com or call 017687 72868.